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Frequently Asked Questions

RushRoot® Frequently Asked Questions (FAQ)

Last Updated: April 14, 2025

Welcome to RushRoot LLC! We’ve compiled answers to common questions about our high-protein drinks, supplements, and shopping on nutfit.com. If you don’t find what you need, reach out to us at support@rushroot.com or 1-800-xxx-root. Let’s get you the info you’re looking for!

 

About Our Products

1. What products does RushRoot offer?
We sell high-protein drinks (28g protein, Focus Blend, $3.29 retail) and supplements, including protein powders, pre-workouts, shakes, bars, vitamins, minerals, and amino acids (BCAAs). All are designed to support your fitness and wellness goals.

2. Are RushRoot products safe to consume?
Yes! Our products meet strict U.S. quality standards and are produced in FDA-registered facilities. They’re dietary supplements, not medicines, so consult your doctor before use, especially if you have allergies or medical conditions. Check labels for ingredients and California Prop 65 warnings.

3. Are your products vegan, gluten-free, or allergen-free?
Some products are vegan, gluten-free, or free of common allergens (e.g., dairy, soy). Check individual product pages for details. For specific dietary needs, email us at support@rushroot.com to confirm.

4. How should I store my RushRoot products?
Store drinks and supplements in a cool, dry place away from direct sunlight. Unopened cans and powders last up to 12–18 months; check “best by” dates. Once opened, refrigerate drinks and use powders/bars within 30 days for best quality.

 

Ordering and Payments

5. How do I place an order?
Visit nutfit.com, add products to your cart, and proceed to checkout. Enter your shipping and payment details, review your order, and confirm. You’ll get an email confirmation within minutes. Need help? Call 1-800-xxx-root.

6. What payment methods do you accept?
We accept major credit/debit cards (Visa, Mastercard, Amex, Discover), PayPal, and Apple Pay. All transactions are secure, and we don’t store full payment details, per our .

7. Can I modify or cancel my order?
If your order hasn’t been processed (1–2 business days), email support@rushroot.com with your order number to modify or cancel. Once shipped, orders follow our for refunds. California law ensures prompt refunds for cancellations.

8. Why was my order declined?
Orders may be declined due to payment issues, inventory shortages, or fraud checks. You’ll receive an email with details. Contact us at support@rushroot.com to resolve, and we’ll assist within 24 hours.

 

Shipping and Delivery

9. Where do you ship, and how much does it cost?
We ship to all 50 U.S. states and territories (no P.O. boxes or international). Standard shipping is $5.99, free for orders $50+ (contiguous U.S.). Expedited and territory rates vary ($12.99–$29.99). See our for details.

10. How long does shipping take?
Standard shipping takes 3–7 business days (contiguous U.S.), expedited 1–3 days, and territories 7–14 days after 1–2 days processing. Track your order with the link emailed post-shipment. Delays? Contact support@rushroot.com.

11. What if my order arrives damaged or doesn’t arrive?
For damaged or incorrect items, notify us within 7 days of delivery with photos at support@rushroot.com for non-delivered orders, contact us within 14 days. We’ll send a replacement or refund, per our .

 

Returns and Refunds

12. Can I return my RushRoot products?
Yes, unopened products can be returned within 30 days of delivery for a full refund (minus shipping). Damaged or defective items get free returns and full refunds. See our for steps.

13. How long does it take to get a refund?
Refunds are processed within 10 business days of receiving your return, credited to your original payment method. You’ll get an email confirmation. California law ensures no unreasonable delays.

14. Can I exchange a product?
We don’t offer direct exchanges. Return the item for a refund per our , then place a new order. For defective items, we’ll replace them free of charge if you prefer.

 

Website and Accessibility

15. Is nutfit.com accessible for people with disabilities?
Absolutely! We aim for WCAG 2.1 Level AA compliance with features like screen reader support, keyboard navigation, and alt text. If you face issues, contact us at accessibility@rushroot.com See our .

16. How do I manage my account or newsletter preferences?
Log in to your account on nutfit.com to update details or order history. For newsletters, click “unsubscribe” in any email or email support@rushroot.com Our explains data options.

 

Promotions and Discounts

17. Do you offer discounts or promotions?
Yes! Look for deals on nutfit.com, like free shipping ($50+) or seasonal sales. Sign up for our newsletter for exclusive offers. Discounts can’t be combined unless stated, and terms apply at checkout.

18. Can I use multiple promo codes?
Only one promo code per order is allowed. Choose the best deal at checkout. For issues, contact support@rushroot.com before ordering.

 

Health and Safety

19. Are RushRoot products FDA-approved?
Dietary supplements like ours don’t require FDA approval but must meet FDA safety standards, which we follow. Our facilities are FDA-registered, and products are lab-tested for quality.

20. Can I take RushRoot products if I’m pregnant or have a medical condition?
Consult your doctor before using our products if you’re pregnant, nursing, or have health conditions. Our drinks and supplements are formulated for general wellness, not medical treatment.

 

Contact Us

Still have questions? We’re here to help:

  • Email: support@rushroot.com

  • Phone: 1-800-xxx-root (1-800-688-3481)

  • Hours: Monday–Friday, 9:00 AM–5:00 PM PST

  • Address: RushRoot LLC, 1234 Fitness Lane, Los Angeles, CA 90001

We aim to respond within 24 hours. Thanks for choosing RushRoot®

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